Running a maid or office cleaning service is time consuming and requires an excellent attention to detail. Whether you’re a one-person business or you have several employees, maintaining good client relationships is essential for your business to succeed. One way to maintain these relationships with clients is to use SMS text messaging.

Benefits of SMS

Sending text messages to clients can help you better manage time and provide an easier way to communicate when on-the-go. Send SMS notification to:

  • Remind clients of cleaning days and times
  • Send invoices/payment reminders
  • Reschedule cleaning services in the event of an emergency
  • Coordinate with new clients about days and times
  • Send marketing messages promoting your services
  • Remind clients of holidays and other days when cleaning services will not be available

Instead of contacting individual clients by phone or email, send quick text messages to all clients on your list or to individual clients. Since most people carry their mobile phone wherever they go, text messages will, in most cases, be seen before email messages.

SMS Marketing

Maintain close relationships with clients using bulk text messages to promote end of month sales, new cleaning products and additional services. For example, if you clean a few office buildings and want to provide additional services such as parking lot or garage cleaning, send a text message offering these services to those clients. Not only will they appreciate the message, they may see it as a great opportunity to maintain a clean environment without having to find another company to provide those services.

You can also use SMS marketing to ask clients if there are additional services they would be interesting in hiring you for. This is a great way to build your business by acknowledging and providing services that clients need – but maybe you didn’t think of because you were unaware of these needs. Better communication will lead to higher sales and more clients.



Communicating with Employees

If you have employees, use text messages to schedule breaks, provide directions to a new job, schedule hours and provide any additional information they would need to know while on the jobsite. Use a text messaging service in emergency situations to ensure the safety of employees in the event of a work-related injury or accident.